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Delivery Information

Wholesale Online Store partners with major international shipping companies like DHL, UPS, FedEx, and EMS to offer three shipping methods:

1.Free Shipping All Order!

2.Ship by Air express,like USPS,EMS,DHL,TNT etc.They are door to door service.According to different country,we will choose most convenient Air express for you.

3.When you finish your order,we will begin processing your order within 2 hours.It usually takes 1-2 working days to prepare your orders.

4.The delivery time is about 3-7 working days.

5.We are not responsible for wrong or undeliverable address.Please make sure your shipping address is correct and deliverable.

6.We will provide the tracking number and track links via email to you.

    Shipping Time:
    Shipping Method Region
    Delivery Time(business days) Peak Season Delivery Time(business days)
    Super Saver Shipping United StatesUnited Kingdom
    5-10 7-20
    Canada, France, Spain, Germany, Netherlands, Spain, Ukraine, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland 7-15 10-25
    Brazil, Russia, Italy, Argentina, Chile, Mexico 15-35 20-45
    All Other Countries 10-25 15-35
    Standard Russia, Brazil 10-25
    Latin America (excluding Brazil) 7-15
    All Other Countries 5-8
    Expedited Worldwide (excluding Russia and Brazil) 3-5

You can choose your preferred shipping method on the Order Information page during the checkout process.

*Note: Due to longer customs clearance times, Standard Shipping times have been extended to 15-30 days for Brazil and 10-15 days for all other destinations in Latin America.

What will I be charged for shipping?
Shipping and handling charges vary greatly upon the value of the materials and craftsmanship of the piece and its final shipment destination.The shipping and handling rates are clearly posted in each item's description and are non-negotiable.Please consider this when placing your order.

 How do I track my shipment?

We ship your purchase before the end of the next business day after you have checked-out.We would send you an e-mail with the tracking number so you can check the progress of your delivery at the carrier's web site.

 What should I do if my shipment never arrives?

Please allow up to 10 business days for your item to be delivered.If it still does not arrive,please reach us by clicking the ‘Contact Us' button on the website.We will get back to you shortly.

Does the shipping cost include local tax, import duties and customs clearance costs?

The shipping cost does not cover any local taxes, import duties, or customs clearance costs levied by your government. The buyer is responsible for these import-related costs. Please check with your local customs office for more information. Usually, no extra payment is needed after you made the purchase on our website!

How to get Tracking Number?

We will ship all the orders ASAP if the payment have completed or cleared, except on holidays or weekends, and will email you the tracking number. Usually your package is traceable 24-48 hours after the shipment done. You can track the detailed transportation information online by the tracking number. 

Can I change my delivery address after I have placed my order?

Once you have placed your order with us, it's better not to change any of the information you have given us, as most orders are dispatched from our warehouse. Please contact us as soon as possible after placing your order, and we will do our best to contact the shipper directly and have your delivery details changed. If there is no-one to sign for your delivery, the parcel will be returned to us. We will email you for your new address and re-arrange delivery. But you need to bear the shipping cost for the redelivery!

What should I do if I miss the delivery?

If you miss the delivery, please call the courier company to arrange redelivery or go to pick it up! Please e-mail us if you come across any difficulty and we are glad to help!

Which situations will my order be delayed?

Orders may be delayed or can not be sent out for the following reasons:

    * Wrong or Unspecific adress you provided us.

    * Order is pending a credit approval and verification.

    * A product is currently out of stock.

    * An order which requires special customization.

    * An order is shipped to a special location.

    * Delayed by the bad weather





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